A Simple Guide to Safe Online Shopping in Kenya
How to shop online safely in Kenya: checking sellers, paying with M-Pesa, delivery times and returns.
Buy from a store you can reach
Use shops that show a working support contact and clear delivery and return rules. At Shoppesa you can reach support from the Support page or by email.
Pay safely with M-Pesa
Only pay through the official checkout prompt. Never share your M-Pesa PIN with anyone — no genuine shop will ask for it.
Check the total before paying
Look at the item price, VAT and delivery fee together before you confirm. Shoppesa shows all of these at checkout.
Know the return rules
Keep the original packaging until you are happy with the item. Shoppesa accepts eligible returns within 7 days of delivery.